Frequently Asked Questions
Ordering & Shipping
How quickly will my order ship?
Most orders ship within 2–3 business days, unless otherwise noted on the product page or if the item is temporarily out of stock. Shipping estimates shown at checkout reflect the carrier’s delivery time after the package leaves our shop. Please note that occasional carrier delays may occur, especially during peak holiday seasons.
Do you ship internationally?
At this time we ship within the United States and Canada. If you have questions about shipping, please contact us at Support@POLALeather.com.
Can I cancel my order?
Yes. Orders may be canceled any time before they are fulfilled or shipped. To request a cancellation, please contact us at Support@POLALeather.com as soon as possible.
Returns & Exchanges
What if I need to return or exchange an item?
We want you to be completely satisfied with your purchase. If something isn’t right, we’re happy to help with a return or exchange. To begin the process, please email Support@POLALeather.com.
How long do I have to return an item?
- Returns must be initiated within 30 days of purchase
- Items must be returned within 45 days of purchase
Holiday Returns
Orders placed between November 1 and December 15 qualify for extended returns.
- Returns must be initiated by January 15
- Items must be received by January 31
Our Guarantee
What is covered under your guarantee?
At POLA Leather, we stand behind our work. Every stitch. Every clasp. Every buckle. Every piece. If a product ever fails due to craftsmanship or materials, we will repair or replace it whenever possible.
What is not covered under our guarantee?
The following items are excluded:
- Products purchased during Sample Sales, Final Sales, or 50% Off promotions
- Products purchased through discount retailers or outlet channels
Do I need proof of purchase?
Yes. Proof of purchase is required for all warranty repairs. If your item falls outside of warranty coverage, we may still offer paid repair services when possible.
Leather & Materials
What type of leather do you use?
We use full-grain vegetable-tanned leather — the highest quality leather available. This leather is chosen for its durability, character, and ability to develop a rich patina over time, making every piece uniquely yours.
Where is your leather sourced?
We primarily work with two exceptional leathers:
- Spanish vegetable-tanned leather from renowned overseas tanneries
- Montana leather sourced from American cattle
For wallet interiors, we use premium Italian leather, which we tint and finish ourselves.
What hardware do you use?
We use solid brass hardware. Like leather, brass develops a natural patina over time, adding character and individuality to your piece.
Leather Care
Can my leather bag get wet?
Leather can tolerate some moisture, but we recommend keeping your bag as dry as possible. Conditioning the leather regularly will help preserve its beauty and longevity.
How often should I condition my leather?
Generally every 6–12 months, depending on climate and use.
Will conditioner darken my leather?
It may slightly deepen the color. Always test on a small hidden area first.
How can I darken my leather?
The best way is simple: use it often. Over time, natural oils, sunlight, and handling will deepen the leather’s color. If desired, a light application of mink oil can accelerate the process.
Will my leather fade?
High-quality leather does not fade like lower-grade materials. Instead, it develops a deeper patina over time, especially with regular use and sunlight.
Custom Work
Do you offer custom pieces?
Yes, we occasionally accept custom projects. For inquiries, please contact us at Custom@POLALeather.com.
The Patina Promise
Great leather doesn’t stay the same — it gets better with time. At POLA Leather, we use full-grain vegetable-tanned leather because it develops a rich patina as it ages. Every mark, every softening edge, every deepening shade of color becomes part of the story your leather carries.
Your wallet may travel with you through airports, boardrooms, job sites, and family adventures. Over time, the leather will darken, soften, and take on character that is uniquely yours. That patina isn’t wear — it’s evidence of a life well lived.
Still have questions? Contact us here.